Shipping, CANCELLATION & Returns

ReturN & Exchange Policy

Thankyou for shopping with us.

We appreciate the fact that you like to buy our products.
We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product. As with any shopping experience, there are terms and conditions that apply to transactions at www.thehydrotechcompany.com

The main thing to remember is that by placing an order or making a purchase at www.thehydrotechcompany.com, you agree to the terms set forth as below.

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ON WHAT BASIS CAN I RETURN THE PRODUCT ?

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PRODUCT CAN BE RETURNED ONLY IF ONE OF THE BELOW CONDITIONS IS SATISFIED:

• Product is Defective - during manufacturing process

• Product is Not as described on the website

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PLEASE NOTE:

• Orders cannot be cancelled once they are shipped.

• Return process will be initiated once we receive the goods.

• Return valid only for customers in India.

• Please ensure that the product is unused, not damaged and all the tags and bar codes, invoice slips are intact at the time of return. Further, the damaged/defective Products must be returned in the original condition they were received in with all the accompanying accessories.

HOW DO I RETURN AN ITEM ?

• STEP 1

If you have found a damaged product - Please call us and email us the deatils required, as informed at thehydrotechcompany@gmail.com within 7 days after you have received the product. 

• STEP 2

Please put the Product in its original packaging and seal it well and send it across. Please ensure that the product is unused, not damaged and all the tags and bar codes, invoice slips are intact at the time of return.

• STEP 3

Once the product reaches our warehouse, we will inspect the product and once our inspection team confirms that the product received is in acceptable condition, as dispatched from our warehouse, we will initiate the return. On the other hand, if the Product is not as per the aforementioned conditions, then the returned Product will not be accepted and would be returned back to the customer.

CAN I GET A REFUND ?

• We will replace your product. We will also refund the shipping charges (if applicable) when you return the product. Refund of return shipping charges will be limited to Rs 100.

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IN CASE YOU DO NOT WANT TO REPLACE THE PRODUCT, THE AMOUNT SHALL THEN BE REFUNDED AS YOU PAID FOR THE PRODUCT. IF THE PAYMENT WAS MADE BY CREDIT CARD, DEBIT CARD OR NET BANKING, WE WILL REFUND THE MONEY TO YOUR CREDIT CARD, DEBIT CARD OR NET BANKING ACCOUNT RESPECTIVELY*

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Once you request the cancellation of item(s) in your order, it will take us a up to 7-10 Business Days to initiate a refund. You will be notified of the same by email. 

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WHEN ARE RETURNS/REFUNDS NOT POSSIBLE?

There are certain scenarios where it is difficult for us to support returns:

• Return request is made outside the specified time frame (2 days since delivery)

• Product is damaged because of customer use or Product is not in the same condition as you received it

• Defective products which are covered under the manufacturer’s warranty. Please refer the issue with the concerned manufacturer.

• Any consumable item which has been used or installed

• Products with tampered or missing serial numbers

• Anything missing from the package you’ve received including price tags, labels, original packing and accessories.